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    One Plus A/S

    We now provide you with the instructions for repair procedures and regulations of ONE PLUS.

    A/S repair procedure

    • STEP 01 A/S reception and consultation
    • STEP 02 Transportation
      (delivery or on-site receipt)
    • STEP 03 Product receiving and defect checking
      (ERP registration)
    • STEP 04 Repair estimate notification
    • STEP 05 Repair progress
    • STEP 06 Confirm deposit and send product
      (complete)

    A/S guide

    Free repair service is only available if the product fails within one year of purchase of the A/S regulation (product warranty period).

    Category A/S content Period Remarks
    Quality guarantee Quality guarantee and free A/S period 1 year Fees for transportation and consumables will be charged to the customer
    Defect guarantee Free guarantee in case of defect 1 year Manufacturer's fault, update required for new bills, program error, etc.
    Regular education (Only for partner companies) Quarterly regular checks and on-hand check at customer request once a year Travel and other expenses will be charged to the customer
    A/S notification (Only for company customers) notification of changes, such as program upgrades Frequent N/A
    Paid repair
    • expired products (program upgrade and product cleaning)
    • Problems with external environment such as device, signal, operating system, etc.
    • In case of failure due to failure to follow the precautions
    • Breakdown due to consumer negligence and carelessness (movement, fall, shock, breakage, excessive operation, etc.) after installation
    • Replacing worn out consumable parts after normal use
    • Fault due to abnormal operation of the power supply and poor connection
    • Failure caused by the use of accessories or options provided and not specified by our company
    • Failure due to third-party products
    • Explanation of use and simple adjustments to process without disassembly
    • Cleaning and removing dirt and debris from the inside of the product
    • In case of failure due to natural disasters (e.g. lightning, fire, earthquake, water damage, salt damage, etc.)
    Others
    • In the event of a failure caused by improper repair or modification outside of our service center (the repair cannot be carried out for any reason in the case of such a proposal).